Transforming Supply Chain Communication with GenAI in Retail Operations
A leading multi-regional retail chain, operating an extensive supplier network, warehouses, and storefronts, faced persistent operational communication challenges despite previously implementing traditional AI for demand forecasting. The organization struggled with processing a high volume of unstructured data; emails from vendors, delivery logs, and incident reports; which hindered quick decision-making during shipment delays, stockouts, and vendor escalations. To improve operational efficiency, reduce response times, and enhance supply chain visibility, the retailer partnered with Sparity to leverage GenAI in Retail Operations. The goal was to streamline communication-heavy workflows while ensuring secure deployment and strict data governance. Client: Retail Services: GenAI in Retail Year: 2025 Project Objectives Technology Stack Solution & Implementation Benefits