Key Challenges
- Client had various versions of master data entities across multiple systems and needed a data integration solution to make faster decisions and improve business performance
- Lack of collaboration, delayed business operations, and error-handling systems caused by slower legacy systems hindered their growth
- Faced data synchronization problems due to integration issues with the ERP and CRM platforms
- Lack of synchronization between website and warehouses led to inaccurate stock information, out of sync orders with the inventory
- Wanted to reduce manual interventions, thereby minimizing inefficiencies and reducing the number of resources required for simple administrative tasks
Solution
- Sparity employed Boomi and automated the supply chain and logistics tasks and harmonized their ordering process
- Designed and built an end-to-end data management solution using Boomi iPaaS platform to integrate customers data enabling them to have one central data housing with all the master entries
- Integrated NetSuite with Magento using Dell Boomi iPaaS platform thereby empowering the client to have a 360o view of their customer data, product availability, stock, and shipment details
- Orchestrated the entire customer experience by integrating ERP, CRM, and other e-commerce currency exchange, and supply chain applications facilitating a seamless and transparent customer journey from placing an order to deliver the product
- Employed NetSuite ERP to streamline supply chain management, align with the company’s CRM, and sync its website and inventory
- Installed Boomi Molecule on On-Prem VMs & Cloud Instances to enhance load balancing and to ensure high availability for mission-critical integration processes
- Enabling Azure Identity Management for Boomi Developer Portal to apply flow authentication restrictions
- Implemented transformation logic using a mapping sheet to consolidate information from different data points easily
Benefits
- Enhanced the number of orders processed through the platform in real-time with 100% accuracy in website orders, timely deliveries, and fast customer service
- Enabled availability and management of high-quality data in one central location with zero duplicates
- Saved 175 hours a month in manual order processing
- Reduced order-creation time to under 5 seconds from 60 seconds
- Streamlined the order fulfillment process with real-time updates on live order tracking, Payment tracking, Real-time stock management, automate the flow of data between different systems, giving a complete picture of the order fulfillment journey
- Significantly shortened wait time and increased the first-call resolution by 55%, and decreased development cost by around 70%
- Enhanced collaboration with code-level API management to minimize latency and secure payments gateways
